As healthcare AI agents become increasingly integrated into patient care, it's essential to prioritize transparency and trust. One crucial aspect of this is patient disclosure, which involves informing patients about the role of AI in their care. This disclosure is not just a nicety, but a necessary part of providing respectful and effective care.
Why Disclosure is Part of Care
Patient disclosure is a fundamental principle of healthcare ethics, and it's just as relevant when AI is involved. By informing patients about the use of AI, healthcare providers can help build trust, ensure autonomy, and promote better health outcomes. Disclosure also helps patients understand their care and make informed decisions, which is critical for effective healthcare.
The Five Things to Tell Patients
So, what should patients be told about the use of AI in their care? There are five key things to disclose: 1. That an AI is involved in their care, 2. What the AI does and how it contributes to their care, 3. What decisions are still made by human healthcare providers, 4. What data the AI uses to make its decisions, and 5. How patients can reach a human healthcare provider if they have questions or concerns.
Where and When to Disclose
Disclosing this information to patients should be done in a clear and timely manner. This could be during the initial consultation, before a procedure, or when a patient is first introduced to an AI-powered tool. The disclosure should be made in a setting where patients feel comfortable asking questions, and it's essential to provide opportunities for patients to ask questions and seek clarification.
Opt-Outs and Alternatives
Patients should also be informed about their right to opt-out of AI-powered care or to request alternative treatments. This might involve using a different diagnostic tool or working with a human healthcare provider instead of an AI-powered chatbot. It's essential to respect patients' autonomy and provide them with choices that align with their values and preferences.
Document the Disclosure
Finally, it's crucial to document the disclosure in the patient's medical record. This helps ensure that all healthcare providers involved in the patient's care are aware of the disclosure and can provide consistent information. It also provides a record of the patient's understanding and any questions or concerns they may have had.
Sample Plain-Language Wording
"We use a computer program to help us analyze your test results and make decisions about your care. This program is designed to help us provide more accurate and effective care, but it's not a replacement for human judgment. Our healthcare providers will always review the program's recommendations and make the final decisions about your care. If you have any questions or concerns, please don't hesitate to ask. You can also choose to opt-out of using this program or request alternative treatments. We're here to support you and provide the best possible care."
This sample wording provides a clear and concise explanation of the AI's role in patient care, while also emphasizing the importance of human oversight and patient autonomy.
Put it into practice
The Vendor & BAA Review Pack from HealthLattice collects the templates and checklists behind this guide in ready-to-use form, so your team can apply the framework without drafting from scratch.