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Support & FAQ
Everything here is a self-serve digital download, so most questions answer themselves below. If yours doesn't, email us at the address below.
How to get help
Email corpghost420@gmail.com. We aim to answer within 2 business days. If your question is about an order, include the email address you bought with and the product name — that makes it much faster to find.
How downloads work
Gumroad: after checkout, the confirmation page has your download button, and Gumroad emails you a receipt with the same link. If you have a Gumroad account, your purchases also stay in your Gumroad library, so you can download them again any time.
Payhip: after checkout, the confirmation page has your download link, and Payhip emails it to you as well. Keep that email — the link in it is how you download the file again.
Downloads are instant: there is no shipping and nothing to wait for. If a download fails or a file arrives broken, email support and we will fix it or replace it.
File formats
Products come in three formats, and each product page says which one before you buy:
- PDF — playbooks, guides, runbooks, and most templates.
- XLSX — spreadsheets and trackers you edit in Excel, Sheets, or LibreOffice.
- HTML — interactive tools that open in any web browser and work offline.
Redeeming an AppSumo code
If you have an AppSumo code for one of our products, email the code to corpghost420@gmail.com. We verify the code against our list and send you the download within one business day. One code redeems one copy of the product it was issued for.
Free materials
A good part of the library is free, on purpose:
- Agent Bounds Checklist — the one-page checklist of the bounds every agent needs, $0 on Gumroad.
- Playbook Sample Edition — a free sample of The Playbook — Studio Edition, $0 on Gumroad.
- Agent Governance Templates — free MIT-licensed templates on GitHub: bounds checklist, approval-gate policy, and audit-log template.
- Free tools — browser-based calculators and checkers on this site, no signup.
- Free starter kits on itch.io — starter governance kits in English, Spanish, and Portuguese.
FAQ
What format will my product be in?
PDF, XLSX, or HTML — the product page states the format before you buy, and the file you download is the file described there.
Do I get updates if a product changes?
Your purchase stays yours. If we fix or replace a file, the store serves the current version: download it again from your Gumroad library or from the download link in your Payhip email and you get the updated file. If you can't get to it, email support with the address you bought with.
What does the license cover?
One organization, for internal use: your team can use the files inside your organization and adapt the templates for internal use. It doesn't cover reselling, redistributing, or sharing the files outside your organization. The full wording is in the Terms & License.
How do I get an invoice or receipt?
The store sends it: Gumroad and Payhip both email a receipt when you buy, and that receipt is your invoice for the purchase. Gumroad receipts are also in your Gumroad library. If you need a receipt resent, email support with the address you bought with and we'll help you get it.
Can I buy for a team, or in bulk?
Yes. The Studio Edition has a Team License in the catalog, licensed for up to 20 seats in one organization. For anything else — several products for a whole team or department — email corpghost420@gmail.com and ask.
My file is broken, or I got the wrong file. What happens?
Email support and we will fix it or replace it. Digital products aren't refundable once downloaded — that's the one exception, and it's covered in the Terms & License.